Terms & Conditions

Terms and Conditions of the Online Store dated 21.09.2014

§ 1 General information
The online store at http://shop.denofimagination.com/ is run by the following company:
Den of Imagination S.C.

Tax ID (NIP): 879-267-68-74
Registration (REGON): 360404773

§ 2 Placing orders
1. Prices of goods on display all include tax and are given in US Dollars ($).
2. Prices do not include shipping and payment processing fees, which may increase the order value.
3. Orders are received by the store's staff via the online store or email.
4. Orders via the online store can be placed 24 hours a day, 7 days a week, throughout the whole year.
5. Properly placing an order via the online store entails creating an account, correctly filling out the order form, and providing the information necessary for fulfilling the order, including shipping of the chosen goods.
6. After the Customer places the order, they will receive an email notification confirming the receipt of the order.
7. Order processing begins when a store employee verifies that a payment was made via PayPal or international bank transfer.
8. Each product sold in the store comes from a legitimate source, and most of the products are prepared in the company headquarters.
9. The Customer can cancel an order via email or phone using the store's contact information. An order already sent by mail cannot be canceled. The Customer will receive an email notification when an order is sent.

§ 3 Shipping costs and delivery times:
1. The ordered goods are shipped to the address indicated on the order form. The store is obligated to inform the Customer of an incorrectly filled out order form that can make order processing and shipping impossible, difficult, or delayed.
2. The package is shipped to the Customer in accordance with the deadline specified in the online store. Den of Imagination is the manufacturer of most of the products. Each order is prepared from scratch and its elements are manufactured on an ongoing basis. Therefore, the times of delivery specified in the online store are only an approximation. In case of any delays, the Customer will be informed of the situation by email.
3. The shipping costs are covered by the buyer. The shipping costs are dependent on the purchased goods, selected shipping method, and selected payment method. The Customer can familiarize himself with the shipping costs on the shopping cart page, visible after adding the selected goods to the cart. The available shipping methods and shipping costs of the goods inside the cart will be displayed on the above page.
4. At a certain value of the goods added to the cart, the store covers the shipping costs. If the store covers the shipping costs of the purchased goods, the store reserves the right to choose the shipping method used to deliver the goods to the Customer. The Customer can always choose to pick another, paid shipping method.

§ 4 Payments
1. Every transaction is confirmed with an invoice.
2. Payment for the ordered goods can be made via electronic payment systems or a wire transfer to the store's bank account.
3. For orders paid by bank transfer or credit/debit card, the payment must be made in full within 10 days from receiving the order by the store. After this date, any unpaid order will be canceled.

§ 5 Complaint procedures
1. In the event that the Customer finds a product defective or damaged in a way not mentioned in the product's description on the store page, the Customer should promptly contact the seller by email or phone in order to determine how to proceed.
2. Complaints relating to mechanical damage must contain the necessary data for its consideration, particularly the order number, the description of the subject of complaint, and photographs of the defective product.
3. If the product received by the Customer becomes flawed or damaged during the shipment, it may be returned by the Customer by sending it to the store's address.
4. In case of complaint, the cost of returning and sending the products shall be borne by the products' seller.
5. If a complaint is accepted, the store exchanges the damaged product for a new one, or, if this method of handling the complaint is not possible, refunds the amount paid by the Customer.
6. In case of a complaint, return or replacement of the purchased goods, the Customer is asked to contact the seller by email or phone to determine the further course of action.
7. The Customer can return the purchased goods (withdraw from the contract) within 10 days from the date of delivery without giving a reason (legal basis: article 7, par. 1 of March 2, 2000 on the protection of certain consumer rights and liability for damage caused by a dangerous product).

§ 6 Refunds
1. Refunds are carried out by the store via wire transfer to the designated bank account or PayPal.
2. To make a return, the Customer must contact the store staff via email and send the products to the company's address.
3. The refund is processed within 5 working days from the returned goods' arrival.

§ 7 Privacy policy and protection of personal data
1. With the acceptance of the Terms and Conditions, the Customer gives consent for the store owner to process their personal data in accordance with Act of August 29, 1997 on personal data protection (Official Journal No 101, 2002, Item 926, as amended), essential for service rendering and marketing purposes. The Sender reserves the right to access and correct their personal data.

§ 8 Final provisions
1. In matters not regulated by the Terms and Conditions, the provisions of the Civil Code and Act of March 2, 2000 on the protection of certain consumer rights and liability for damage caused by a dangerous product are applicable.
2. Disputes in relation to consumers arising from the application of these Terms and Conditions and the performance of contracts shall be considered by the court of competent jurisdiction according to the provisions on jurisdiction, and in accordance with the Act of November 17, 1964 Code of Civil Procedure (Official Journal No 43, Item 296, as amended).
3. The store owner reserves the right to make changes to these Terms and Conditions provided that the changes applicable to the consumer shall not apply to services being performed, and will be effective 30 days after the customer is informed electronically.


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