Den of Imagination will ship products within 5-10 working days unless product unless otherwise specified.
The time of delivering depending upon your location.
Poland will normally take 2-5 business days.
Europe will normally take 5-8 business days.
United States normally will take 6-15 business days.
Australia will normally take 7-18 business days.
Remember to add around 3 days for processing. If you didn't get your order by the time mentioned - please contact us. Giving us the order number in the message will speed up the reply.
If you wish to cancel the order you may do so within 1 working day of the email notification.
We believe that you will be delighted with Den of Imagination products and services but from time to time you may feel it necessary to return an item. We aim to keep the process as simple as possible.
You will be responsible for the item or items until they reach us, this includes all shipping costs. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery.
If you return the product in its original condition because of faulty goods or incorrect orders, Den of Imagination will either;refund the total amount, including return shipping costs to you
replace the faulty item or incorrect order at no extra cost.
ul. WIelki Rów 40b
Den of Imagination
When we dispatch package internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the dispatched goods arrive at the country of destination.
You are responsible with ensuring to comply with laws and regulations of the country of destination.
Den of Imagination does not have any responsibility on these additional charges that may apply. We are based in Poland and we are a part of EU so it applies to all countries outside of EU